We understand the last thing any business wants to do is to put their customers on hold. But sometimes the need to leave your customers on hold for a minute is simply unavoidable. Our experience has taught us, during those moments, businesses need to insure their on-hold messages meet their specific needs. It is our mission to insure we partner with our clients to deliver the maximum value through concise, informative and entertaining messages.
We focus on three priorities for our clients:
- Priority #1: To fill the empty silence, letting your callers know that they have not been disconnected.
- Priority #2: To ensure your message is entertaining and high-quality so your callers will be willing to wait longer to speak with you or your staff.
- Priority #3: To deliver a custom crafted message to take advantage of every moment that your callers are on hold.
Our unique process is:
- First; our script creation begins with detailed, pertinent research so that even while on hold, your audience will experience the truest flavor of what you provide for them.
- Second, and very important; we take every opportunity to not only mention your web address, but to also tell your callers what they will find by logging-on. We describe your website in luring detail, creating the interest that will move many of your callers to log on even as they are on hold. Besides increasing visits and getting your address saved to more browsers, it’s the next-best thing to walking them into your physical location for a look-around.
- Then; the professional voicing will create that all-important positive first impression we all strive for.
- Finally; the background music is carefully added-in at optimized volume levels that blend perfectly throughout the message.
We are confident you will love our service!